Return Policy
At Isla Cafe, your satisfaction is our priority. If you encounter any issues with your purchase, we're here to help. Please read our return policy below to understand our process.
Damages and Issues
We take great care in packaging and shipping our products, but sometimes damages can occur during transit. If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Exceptions
Certain items are non-returnable for health and safety reasons:
- Opened coffee bags
- Opened cacao products
- Perishable goods
- Customized or special order items
Return Limitations
Items eligible for return must be:
- Unopened and in their original packaging
- Returned within 30 days of purchase
- Accompanied by a proof of purchase
Exchanges and Refunds
If you are not completely satisfied with your purchase, you may request an exchange or refund:
- Exchanges: If you received the wrong product or wish to exchange an item, please contact us within 30 days of purchase. We will guide you through the exchange process.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to your original payment method within a few business days.
Contact Us
If you have any questions or need assistance with a return, please reach out to us:
Thank you for choosing Isla Cafe. We appreciate your understanding and cooperation with our return policy.
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