Shipping & Payment Info
Welcome to Isla Cafe
At Isla Cafe, we are dedicated to providing you with a seamless shopping experience. Below you will find information regarding our shipping policies, payment options, and how to contact us for any questions or concerns.
Returns, Exchanges, Damages, and Lost Packages
- Returns and Exchanges: If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Items must be unopened and in their original packaging. For detailed information, please visit our Return Policy Page.
- Damages: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue and send replacements as needed.
- Lost Packages: If your package is lost during transit, please notify us as soon as possible. We will initiate an investigation with the shipping carrier and take appropriate action to ensure you receive your order.
Order Processing and Delivery Times
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
- Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.
Payment Options
We offer a variety of payment options to make your shopping experience convenient:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure and easy payment through your PayPal account
- Apple Pay and Google Pay: Fast and secure payment options
Payment Requirements and Instructions
- Payment Requirements: All orders must be paid in full at the time of purchase. We do not accept COD (Cash on Delivery) or installment payments.
- Instructions: During checkout, select your preferred payment method and follow the on-screen instructions to complete your purchase. Ensure all billing information matches your payment method to avoid delays.
Contact Information
If you have any questions or need assistance with your order, please contact us:
Thank you for choosing Isla Cafe. We appreciate your business and look forward to serving you.
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